How can I contact you?
The best way to reach us is by email at support@followgodchicago.com.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shopify Pay, Apple Pay, and Google Pay.
Can I cancel or modify my order?
Because our items are produced in limited quantities, all sales are final.
We are typically unable to cancel, modify, or refund orders once they have been placed.
How long does processing take?
Please allow 1–2 weeks for processing.
Processing times may be longer during high-volume periods or holidays.
How long does shipping take?
Once your order ships, we estimate 7-10 business days. Delivery times may vary based on your shipping location. You will receive a tracking number via email as soon as your order is on the way.
Do you ship internationally?
Yes, we ship worldwide.
Shipping rates and delivery times are calculated at checkout based on your region.
What if my package is lost or delayed?
If your package shows as delivered but you did not receive it, please contact the carrier first.
If the issue is not resolved, contact us at support@followgodchicago.com and we will assist you.
Please note: we are not responsible for packages lost due to incorrect addresses entered at checkout.
What if I received a damaged or incorrect item?
If you received the wrong item or something arrived damaged, email us within 7 days of delivery with your order number and a photo of the issue.
After verifying the problem, our team will take care of a replacement or an appropriate solution right away.
Do you offer exchanges?
At this time, we are unable to offer exchanges due to high volume.
Please double-check sizing before placing your order.
How do I find my correct size?
Each product page contains a detailed size guide.
We recommend reviewing the measurements carefully before ordering.
Where do you ship from?
Orders are fulfilled from our facilities in Chicago and Los Angeles.
Select products may ship directly from our international manufacturing partner in China, depending on stock levels and product type. We work closely with them to ensure consistent quality, fast delivery, and professional packaging.
Where can I learn more about your brand?
Visit our The Mission page to learn more about Follow God, our mission, and what inspires our work.